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Support Case Manager (Multiple Positions)

 

We are actively seeking multiple candidates to serve as Support Case Manager. The Support Case Management plays a crucial role in supporting individuals experiencing homelessness or crisis situations. This position is responsible for creating a safe and welcoming environment while ensuring the well-being of shelter residents, using a housing-first approach.

 

DUTIES AND RESPONSIBILITIES

Resident Support
  • Welcome and register residents upon arrival;
  • Assist with the intake process for new residents, including orientation on shelter policies and procedures;
  • Help familiarize new residents with shelter rules, routines, and available services;
  • Prepare and provide meals, snacks, hygiene products, and clothing as needed;
  • Support shelter residents and build positive relationships, ensuring a safe and welcoming environment;
  • Provide emotional support and encouragement, helping residents overcome challenges related to securing housing;
  • Assist in developing housing plans for all clients;
  • Work with clients to support progress toward their housing goals;
  • Accompany clients to appointments, as required.

Facility and Safety Management

  • Ensure cleanliness and organization of shelter facilities;
  • Participate in daily reporting and inspections.

Documentation and Reporting

  • Assist in documenting incidents, resident progress, and other relevant information;
  • Help complete daily logs, incident reports, and case notes as required.
  • Team Collaboration and Professional Development;
  • Communicate important updates to team members during shift changes;
  • Participate in staff meetings and training sessions to enhance skills and knowledge related to shelter operations.

***These duties represent the primary responsibilities of the position; additional tasks may be assigned as needed to support the organization’s operations.*

EQUIPMENT AND MATERIALS USED

  • Computer, spreadsheets, email, internet, telephone, photocopier, fax machine, and other office equipment.

WORKING CONDITIONS

The Bridge Housing site operates 24 hours a day, 7 days a week, 365 days a year.

  • Day shift: 8:00 a.m. – 4:00 p.m. or 8:00 a.m. – 8:00 p.m.
  • Evening shift: 4:00 p.m. – 12:00 a.m.
  • Night shift: 12:00 a.m. – 8:00 a.m. or 8:00 p.m. – 8:00 a.m.
  • Schedules are based on a rotating system and operational needs.
  • Shifts may include weekends and statutory holidays.
  • Assignments and rotations may change to ensure continuous site coverage.

SALARY AND BENEFITS

  • $37,440 – $49,920 (based on the current salary scale);
  • Benefits available;
  • Training and professional development opportunities.

REQUIRED SKILLS AND QUALIFICATIONS

  • Previous experience in social services or a related field is an asset;
  • Strong understanding of harm reduction and trauma-informed care;
  • Excellent communication skills, both verbal and written, with a strong emphasis on active listening;
  • Compassionate attitude and genuine willingness to engage with others without judgment;
  • Ability to manage crisis situations calmly and professionally while maintaining confidentiality;
  • Bilingual (English and French).

HOW TO APPLY

Please send your resume to Ms. Sonya Lévesque by May 1st  at 4:00 p.m.:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.
In person: 1300 Route 360, Allardville, NB